Membership Benefits
The Personalized Care Experience
With increased availability, Dr. Reuter is able to offer members of his personalized care practice the following benefits:
Direct communications during business hours.
When you call our office during office hours you will speak with a caring staff member who has a real concern for your health and well-being. In the event that you need to leave a message, your phone call will be returned promptly. If you deem your problem “urgent” we will make every effort to expedite a response to your needs.
After-hours communications.
If you have an urgent medical problem that occurs outside of our regular office hours, you will be able to reach us easily and directly. We will use our reasonable best efforts to be available to hear from you when you are ill or injured, to coordinate your care. Our goal is to reduce the need for urgent care or emergency room visit. For emergencies, however, always call 911 first.
Little or no office waiting time.
Your time is valued and respected. Our goal is to start your office visit promptly and ensure your time is spent with the doctor, and not waiting for the doctor.
Longer, more meaningful appointments.
You will have time to thoroughly address all your questions and concerns at each appointment, regardless of the reason for your visit. Appointments will generally be scheduled for approximately 30 minutes, but some appointments (for example, a Comprehensive Annual Health Assessment) may be scheduled for approximately 60 minutes, depending on your individual needs.
Extended office hours.
Office visits are best scheduled when the full complement of staff is available. However, should you require an occasional visit outside of our usual office hours, we will certainly do our best to reasonably accommodate you.
Strong focus on preventive medicine and long-term health and wellness.
As part of our commitment to your long-term health and wellness, our philosophy is to educate you about the importance of fitness, weight management, and healthy living. In addition to the clinical services we already offer through our practice, we will assist you to identify and evaluate wellness providers and offerings. This will support your effort to take an active role in managing and maintaining your good health.
Personalized hospital care.
Should you need to be hospitalized, I will make myself available when I can to communicate with you and to serve as an advocate on your behalf, even when you are admitted to a facility at which I do not have privileges or where I am not your attending physician. If you wish, unless hospital policy or protocol does not allow, I will do what I reasonably can to remain involved in your care by communicating with the hospitalists or other attending physicians who are providing services to you.
Independent or skilled facility care.
Should you need to be in an independent or skilled nursing facility, on a temporary or permanent basis, I will make myself available when I can to communicate with those involved with your care, on a case-by-case basis. I will also make myself available to your family to address any concerns and offer counsel.
“Virtual” consultations and long-distance care.
Whether you are on a brief vacation, living some of the year in a second residence, or otherwise unable to come to the office, a “virtual” consultation may be offered as determined on a case-by-case basis, at our discretion and subject to applicable state law requirements. However, if in our judgment you need to be seen by a local physician, you will be encouraged by us to seek medical attention. We will communicate with you directly, as well as with your treating physician as needed, to support the coordination of your care on health issues that may arise.